At the beginning of the 1980s, before starting university, I designed and built the world’s first completely online retail chain network/systems (850 Shell petrol stations with over 5000 points of sale in total in Sweden) that accepted all payment/credit/debit cards on the market with PIN codes both indoors and outdoors, plus everything else from daily reconciliation and audit to dynamic tracking of illicit use of payment cards also online (see pages 269–275 here). The entire network/systems had two hours of total downtime during the 12 years it was in operation, and those hours were due to a malfunction at the telecom operator.
I was also the first in Europe (and perhaps in the world) in 1981 to remotely individually configure a large number of computers online, distribute operating system and application software via file transfers, and then remotely restart (reboot) the systems – all automatically and without any human intervention; either because of new software releases or after having (remotely or manually) diagnosed problems at specific sites (SMART travel agency network with over 2500 points of sale in total in Scandinavia, see pages 281–285 here).
My research results in operational risk-handling algorithms are used by, for instance, one of Sweden's largest manufacturing companies that, according to themselves, save between 1–2% (which is around 2.5–5 billion SEK or 250–500 MEUR/MUSD) of their entire customer order value each year by using the advanced algorithms in evaluating their operational risks in every proposed customer contract at the tender/offer stage (see descriptions on pages 143–157 here and pages 361–364 here)
The commercial decision-analytic software DecideIT is based on algorithm libraries from my research that have been further developed in-house. If you want to try it for academic or other educational purposes, you can find the program and a free one-year unrestricted licence for Windows here (licence key found close to the end of either book linked on that page). To run on Apple computers, use Apple Boot Camp (older Macs) or VMware Fusion or Parallels Desktop (newer Macs). To run on Linux systems, use either the Wine runtime or the Virtualbox environment. The commercial tools Helision and POLA are also based on the same algotirhm libraries, but they are only available to paying customers.
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