|Department of Computer and Systems Sciences
|This research group performs research both of a social science and technical nature in the area of Computer Mediated Communication (CMC), i.e. the use of computers for communication of information between humans.
The group has special interest in:
Natural Language Question Answering
|Use of natural language question-answering in a large and poular medical information web site at http://web4health.info/. This web site was opened to the public in the middle of July, 2003, and already in August 2003 had more than 17000 visitors and more than 350000 page hits per month. Its development is part of an EU-funded research project. Similar technology is also used in the EU-funded ADD-WIJZER project.
Groupware for Distributed Content Production
Demonstrate, in a practical experiment, the use of tools for distributed, multilingual content production, which have been developed by partner C2 in a previous EU-funded project. Central properties of these tools are:
Every object in the data base can exists in multiple versions in different languages. There can even be more than one version in each language. For example, a new object may first be machine-translated to different target languages, and the machine-translations may later be replaced by human translations.
Every object for publication will have, associated with it,
a forum. In this forum, the designers in different countries can discuss the object,
suggest changes, supply revised versions, etc. Also the contributions to these
forums will be multi-lingual in the same way as the object for publication.
For more information, see http://cmc.dsv.su.se/kom2002/
Support System for Developing Terminology Databases
Terminology data bases are common as an aid to information exchange for scientists and specialists in various areas, for translation and teaching.
This project aims at developing tools to support the development of such data base by a group of people who do not meet face-to-face. The support tools will be based on the forum system model, where every term can be seen as a forum, and discussions related to this term can occur in this forum.
Project started: January 2000.
When people co-operate through e-mail instead of face-to-face meetings, there is often a difficulty to reach a decision. There is also a risk for so-called flaming, where too much is written without any constructive result.
This project aims at developing support tools, which will enable people in an e-mail-connected group to continuously know their partners opinions. This will remove the need to write a message to show your opinion, and it will to some extent replace the use of body language in face-to-face meetings to know other people's views.
started: January 2000.
KOM 2002 - Multilingual Forum System
KOM 2002 is a forum system with special support for multilinguality. Every forum can be announced in a number of natural languages, with title and presentation in all the languages. Contributions written in one language can automatically or manually be translated to other languages. Users can specify their language of preference, and will read the contributions in a forum in their preferred language.
started: January 2001
SALUT - Use of IT as an aid in handling eating disorders
SALUT will leverage
advances in information and telecommunications technology to design, prototype
and trial innovative tools and cost effective strategies for the prevention, diagnostics
and treatment of eating disorders.
Note: KTH's participatiion in this project has been continued in the Web4Health project.
Project duration: January 2001 to December 2001
The population in the western world is getting older and older. Within the
European Union 1997 the number of elderly (60 years of age and older) was 21%
of the total population and this figure is expected to reach 30 % by the year
2030. As the information and communication technologies (ICT) are spreading around
the world, the discourse of equal access is becoming more and more central. One
of the groups with obvious problems with access to the ICT is the elderly: Often
they do not have the means nor competence required for adequate and meaningful
Project started: October 1998
distributed, web-based groupware system is developed at DSV. KOM 2000 has special
features for multi-language conferencing, closed, open and restricted groups,
distance education and voting.
Project started: May 1998
Researchers: Torgny Tholerus, Lars Enderin, Jacob Palme
Funding: EU Telematics program
Gott-IT-land, a school development project in the municipality of Gotland
municipality of Gotland has gathered 14 minor IT projects in schools around the
island under a common umbrella that consists of a program for competence development
for teachers. Gott-IT-land project has as its overall goals : active student,
changed role of the teacher, internationalization, library as a pedagogical resource,
quality and efficiency. Projects represent five different themes: competence development
for teachers, IT in the new student and teacher role, language - internationalization,
student support, preparations for the future.
During a three year period, all the school personnel is to participate in courses about IT and workteam methodology. As a result of the training personnel should be able to work in teams and use IT as a pedagogical tool.
The Gott-IT-land project is to bring resources, both material and competence wise, to the schools so that pedagogy can be developed in order to meet the needs of the next millennium and to provide the students with the knowledge of the technology of the future so that they will be able to live in the global village.
The evaluation of the project is done continuously during the project time and in a formative manner which means that feedback is given along the way in order to secure the right course in the projects.
Evaluation is conducted through interviews, participant observation and document analysis. An important part of the evaluation is the self evaluations done by the participants themselves. Traditionally, schools do not have the habit of self evaluation. It is, however, important for an organization to reflect upon the work that is done in order to be able to learn from the mistakes and to grow the awareness of the common ideology and of goals that should guide the every day work.
A report from the evaluators is delivered annually to the project, the first one in August 1997.
Project started: January 1997
Project to be finished: 1999
Researchers: Sirkku Männikkö
"Elderly people cannot learn to use computers!", "Elderly
people cannot benefit from computer communications!": There are many prejudices
in our view of elderly people. The success of SeniorNet in America has shown that
we have to find innovative ways to break such prejudices. Internet and other uses
of information technology (IT) is rapidly changing the life of people in Europe.
It is important that elderly people are not left out of these changes.
Project started: October 1998.
|Making it easier for people to find their
ways in the yellow pages
This project aims to develop intuitive tools to enable people to easier find, in the computerized version of the yellow pages in the phone directory, of finding the right supplier for particular services and products.
Project started: 1996
Researchers: Kent Jansson
Project leader: Jacob Palme
Funding: No funding at present
Collaborative filtering systems are software systems to help Internet users find the most valuable and interesting information, aided by other people's ratings. Some collaborative filtering systems will even tailor the filtering to your particular needs, interests, competence and values, by using rating values produced by other people with similar views as yours. This project will develop and test new tools for rating and filtering.
Project started: December
It is important that standards support new ideas rather than block them. Because of this, researchers should participate in standards work and try to encourage standards which can encompass new ideas currently in the research area. This thus not mean that we should make standards on things which are still at the research stage, but that standards should allow the new ideas which are coming without restricting them.
Projekt started: 1987
An ethnographic study of BBS-es in Sweden
A number of Swedish BBSes are studied with ethnographic methods in order to define, describe and analyse the emergent virtual communities.
Project started: April 1996
This project performs a distance course for secondary school teachers on how to use the Internet. The course is based on problem-based teaching methods and uses CMC (computer conferencing, e-mail, chat systems, MUD/MOO systems) as educational tools. The course and its teaching methods are at the same time evaluated using ethnographic evaluation methods.
Project started: April
This project investigates various methods of using more or less intelligent filters to aid users to select the most interensting information for them in the flow of information in CMC. At present, we are investigating machine learning methods to detect what interests particular users of Usenet News. Our research includes both technical and behavioural (user studies) research in this area.
started: July 1993
Use of CMC for distributation of research knowledge in the area of risk research (in Swedish!)
The aim of this project is to test how useful CMC can be for the distribution of research knowledge from universities to society. The test will be done in one practical project for dissemination of research knowledge on risks and risk evaluation.
Project started: January 1995
The aim of this project is to investigate how CMC is best used as a tool for distance education, and to specify and develop a CMC system with special support for distance education.As part of this project, KOM 2000 has been extended with special features to support distance education.
Project started: June 1994
The aim of this project is to study how standards in the CMC area are developed, and how the standards development process influences the success of the standards being developed.
Project started: July 1995
This is an EU-funded pan-European research project for developing an advanced multi-media computer conferencing system based on the WWW.
started: December 1994
This project develops an advanced computer conferencing system, which will be used in the Web4Groups project.
This project has developed to CD status a proposal for an ISO standard for asynchronous computer conferencing
Project started: 1998
This project investigates how CMC systems can be designed so that users can extend their functionalities to accomodate different user needs.
started: September 1994
This project studies how Swedish teenagers use BBS-es and the Internet by a questionnaire sent to 2500 students in the 9th grade (about 15 years old) in schools in Stockholm.
Project started: September 1994
This project developed a large multi-lingual web site with information about mental health.
Project started: 2002
|Jacob Palme , professor and leader of the research group.
|Lars Enderin, senior software developer and expert on Internet standards in the CMC area.
|Eva Fåhræus, Msc.Eng, PhD Candidate, research on computer-mediated education.
|Torgny Tholerus , senior software developer and designer, the man behind the KOM computer conferencing systems.
Theses and publications
Since the research group is rather recently established, there are not yet many theses produced within the group. The only thesis produced is:
Analyzing Groupware Adoption: A Framework and Three Case Studies in Lotus Notes Deployment
The purpose of this thesis is to describe and analyze how Lotus Notes is adopted and used at project/departmental level in three Swedish companies of varying size and in different lines of business. The study is based on three longitudinal (one year) case studies. In the first chapter, the research area is introduced and the area of study is defined. In the second chapter, an integrated research framework is developed using primarily the Lead User Perspective, Critical Mass Theory and the Sociotechnical Systems Perspective. In the third chapter the research design, including the preparatory study, the main study and the data collection methods are laid out. The fourth and final chapter contain three individual case analyses, an aggregated case analysis, and a concluding discussion with implications for future research. Three case descriptions make up the appendices. The main results from the study with regard to the adoption are:
Local and distance education using bi-directional video and sound communication - a case study
A description of the experience of use of video conferencing for distance education between Stockholm and Gotland. Lectures were given simultaneously in Stockholm and Gotland. Lecturers alternated between the two locations, and the site without a lecturer could participate via video conferencing. Communication was two-directional, so that students at the site without a lecturer could still ask questions to the lecturer.
URL of this page: http://dsv.su.se/jpalme/cmc-research-at-DSV.html