page 2: A manual for the perfect encounter with negative persons

7 We may give you hell. The affected (the marture)

• I understand you! Where does it hurt
• I am also sad
• I get so angry whan I understand how angry they make you
• I am sure we will solve this together. Tell me all about it. When did it start?

8 Hidden agenda. The ally

• You said it. Do it.I will not put up with this. give it all to me now
• Say yes or no to this. Now. Get out of the way. Are you commited or not. Tell me all about it.
• Do not beat around the bush. I need a clear confirmation
• How will you do it. Okay, now you have choosen. Now you have to do it
• Please cut out the sweet talk. i want to know what you really wnat to do.

9 Quick action. Surprise!! Brutality

• Rules are rules. I understand but we cannot do it. Its outside my possiblities
• There are some types of roles you cannot bypass. I do not want you to break the law.
• Its entirely outside my power to do this. I am not used to people speaking like you. I cannot comply with what you say unless you can tell me how I can do it within the confines of the law.
• If you do not calm down it will be very difficult for me to help you. You have to accept that I cannot do more than I am able to do.

10 Rigid systems. The bureaucrat

• Listen to this story. How does that match the rules you are talking about
• Is it true that you really would like to help me. Is it true that your job is to listen to people and to help them.
• You mean that you really want to cooperate with this to the extent that you can do it
• What about this example, what about that example. WEll how woul you do it.
• Have you never been in a situation like this yourself. what did you do. So you mean that it is possible.
• Well do you not know all the rules. Doe the rules not apply to all situations. Are you really sure about this

11 Stay away. Confuse.

• What do you want. Why do you say this to me at this moment. This I cannot answer. What else do you have to propose.
• I do not have enough information to be eble to respond to you. Tell me more about this or that
• What does that have to do with you and me. What is your proposal
• Is that a proposal. Its to early to take any stand in this question. Do you have any more proposal.

12 Isolate. I do not know! The shell. Hide. The negative

• Follow me, Do what I tell you. Do not be such a bore. Are you working here or not
• I told you to tell me what you want. Why dont you. Where are you heading.
• What is you prosition. What do you work with. Who are you. Why are you here?