Information Retrieval, more efficient communication, communication as a source for improving business cases and public services are my research directions.
I am a researcher and lecturer at the Department of Computer and Systems Sciences, Stockholm University. My research background is automated question/e-mail answering. The latest work includes document retrieval by various types of texts as queries where the accuracy of retrieval is comparable with that of automated question answering.
Information Retrieval and language technology have been successfully applied to make the communication between individuals and an organization's contact center more efficient by automatically satisfying some 60% of the inquiries. Furthermore, the communication embodies tacit knowledge about peoples needs, and extracting that knowledge is one key to improving public (e-government and e-democracy, C2G settings) or private (commercial, C2B settings) services.
I have supervised a few master theses that have resulted in conference and journal publications. The research topics include Industry 4.0, e-government adoption factors in developing countries, communication as a means of co-creation of public services, adoption of cloud computing.
Phone: + 46-8 16 49 46 Mailing address: Eriks Sneiders Stockholm University, Department of Computer and Systems Sciences (DSV) Postbox 7003 SE - 164 07 Kista Sweden
Internet Search Techniques and Business Intelligence
Liesbrock, P., Sneiders, E. (2023) Assessing Poor Adoption of the eID in Germany. To appera in Lecture Notes in Networks and Systems, Springer International Publishing
Foteini, V., Sneiders. E. (2022) Communication between Citizens and Public Organizations as a means of Public Value Co-creation. In: DG.O 2022: The 23rd Annual International Conference on Digital Government, Republic of Korea, pp. 1-12. ACM, ISBN: 978-1-4503-9749-0
Grufman, N., Lyons, S., Sneiders, E. (2020) Exploring Readiness of SMEs for Industry 4.0. Complex Systems Informatics and Modeling Quarterly (25) pp. 54-86
Quaye, J.D., Sneiders, E. (2020) E-government Adoption: the Role of Perception of Digital Technology in the Public Service of Ghana. In: 2020 Seventh International Conference on eDemocracy & eGovernment (ICEDEG), Buenos Aires, Argentina, pp. 225-230. IEEE
Sneiders, E., Gunawardena, L., Rutabayiro Ngoga, S., Darayathna, R., Byungura, J.C. (2018) Potential for Improving Public Services by Exploring Citizens’ Communication to Public Organizations. In: Chugunov A., Misnikov Y., Roshchin E., Trutnev D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. Communications in Computer and Information Science, vol. 947, pp. 265-280. Springer, Cham
https://doi.org/10.1007/978-3-030-13283-5_20, or see preprint PDF
Sneiders, E., Sjöbergh, J., Alfalahi, A. (2018) Automated email answering by text-pattern matching: Performance and error analysis. Expert Systems, 35(1), e12251.
Check the article in Wiley Kudos, or ask me for the full text.
Sneiders, E., Byungura, J.C., Henkel, M., Perjons, E. (2017) Potential of Language Technology to Support Public Organizations and Their Communication Channels in a Developing Country. In ICEGOV'17 Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, pp. 236-244, New Delhi, India, March 07-09. ACM, ISBN 978-1-4503-4825-6
Henkel, M., Perjons, E., Sneiders, E. (2017) Business and IT Architecture for the Public Sector: Problems, IT Systems Alternatives and Selection Guidelines. In Information Technology Governance in Public Organizations, pp. 157-175. Springer, Cham
Henkel, M., Perjons, E., Sneiders, E. (2017) Examining the potential of language technologies in public organizations by means of a business and IT architecture model. International Journal of Information Management, Vol. 37, Issue 1, Part A, pp. 1507-1516
Sneiders, E. (2016) Text Retrieval by Term Co-occurrences in a Query-based Vector Space. In Proceedings of COLING 2016, the 26th International Conference on Computational Linguistics, pp. 2356–2365. ISBN 978-4-87974-702-0
Sneiders, E. (2016) Review of the Main Approaches to Automated Email Answering. In New Advances in Information Systems and Technologies, pp. 135-144. Springer, Cham
Perjons, E., Henkel, M., Sneiders, E. (2016) A Business and IT Architecture Model Supporting Public Organizations Introducing Language Technologies. In New Advances in Information Systems and Technologies, pp. 389-399. Springer International Publishing
Alfalahi, A., Eriksson, G., Sneiders, E. (2015) Shadow Answers as an Intermediary in Email Answer Retrieval. In Experimental IR Meets Multilinguality, Multimodality, and Interaction, pp. 209-214. Springer International Publishing
Henkel, M., Perjons, E., Sneiders, E. (2015) Supporting Workflow and Adaptive Case Management with Language Technologies. In New Contributions in Information Systems and Technologies, pp. 543-552. Springer International Publishing
Sneiders, E., Eriksson, G., Alfalahi, A. (2014) Exploring the Traits of Manual E-Mail Categorization Text Patterns. In Advances in Natural Language Processing, pp. 337-344. Springer International Publishing
Güner, E. O., Sneiders, E. (2014) Cloud Computing Adoption Factors in Turkish Large Scale Enterprises. In Proceedings of the 18th Pacific Asia Conference on Information Systems (PACIS 2014). AIS Electronic Library
Henkel, M., Perjons, E., Sneiders, E., Karlgren, J., Boye, J., Thelemyr, A. (2014) Language Technology for eGovernment–Business Cases. In New Perspectives in Information Systems and Technologies, Vol. 1, pp. 83-95. Springer International Publishing
Knutsson, O., Sneiders, E., Alfalahi, A. (2012) Opportunities for Improving eGovernment: Using Language Technology in Workflow Management. In Proceedings of 6th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2012), Albany, NY, USA, pp. 495-496, ACM Press
Cerratto-Pargman, T., Knutsson, O., Celikten, E., Sneiders, E., Dalianis, E. (2011) User centered development of automatic e-mail answering for the public sector. In New Horizons in Creative Open Software, Multimedia, Human Factors and Software Engineering (Editors Francisco V. Cipolla Ficarra et al.). Lecture Notes in Computer Science, Springer. Berlin ~ Germany. ISBN: 978-3-642-18347-8
Dalianis, H., Sjöbergh, J., Sneiders, E. (2011) Comparing Manual Text Patterns and Machine Learning for Classification of E-Mails for Automatic Answering by a Government Agency. In: A. Gelbukh (Ed.): CICLing 2011, Part II, LNCS 6609, pp. 234–243. Springer-Verlag
Knutsson, O., Pargman, T. C., Dalianis, H., Rosell, M., Sneiders, E. (2010) Increasing the Efficiency and Quality of E-mail Communication in eGovernment Using Language Technology. Proceedings of the IFIP e-government conference (EGOV 2010), August 29 - September 2, Lausanne, Switzerland. Trauner Druck
Dalianis, H., Rosell, M., Sneiders, E. (2010) Clustering E-Mails for the Swedish Social Insurance Agency - What Part of the E-Mail Thread Gives the Best Quality? In: H. Loftsson, E. Rögnvaldsson, S. Helgadóttir (Eds.): IceTAL 2010 (the 7th International Conference on Natural Language Processing, August 16-18, Reykjavik, Iceland), LNAI 6233, pp. 115-120. Springer, Heidelberg
Sneiders, E. (2010) Automated Email Answering by Text Pattern Matching. In: H. Loftsson, E. Rögnvaldsson, S. Helgadóttir (Eds.): IceTAL 2010 (the 7th International Conference on Natural Language Processing, August 16-18, Reykjavik, Iceland), LNAI 6233, pp. 381-392. Springer, Heidelberg
Sneiders, E. (2009) Automated FAQ Answering with Question-Specific Knowledge Representation for Web Self-Service. Proceedings of the 2nd International Conference on Human System Interaction (HSI'09), May 21-23, Catania, Italy. IEEE, pp.298-305
Andrenucci, A. and Sneiders, E. (2005) Automated Question Answering: Review of the Main Approaches. Proceedings of the 3rd International Conference on Information Technology and Applications (ICITA'05), July 4-7, Sydney, Australia. IEEE, Vol. 2, pp.514-519
Sneiders, E. (2004) Tool Support for Legal Enquiry: Focus on Spatial-Planning Law. Proceedings of the 6th International Conference on Enterprise Information Systems (ICEIS'04), April 14-17, Porto, Portugal. INSTICC, Vol. 5, pp.289-294
Sneiders, E. (2002) Automated Question Answering Using Question Templates that Cover the Conceptual Model of the Database. Natural Language Processing and Information Systems. Proceedings of NLDB'2002, Stockholm, Sweden. Springer LNCS series 2553, pp.235-239
Sneiders, E. (2002) Automated Question Answering: Template-Based Approach. Ph.D. thesis, Royal Institute of Technology, Sweden
Sneiders, E. and Larsson, K. (2001) Application and Maintenance Aspects of an FAQ Answering System. Report series No. 01-007, Department of Computer and Systems Sciences, Stockholm University / Royal Institute of Technology, Sweden
Sneiders, E. (1999) Automated FAQ Answering: Continued Experience with Shallow Language Understanding. Question Answering Systems. Papers from the 1999 AAAI Fall Symposium. Technical Report FS-99-02, November 5-7, North Falmouth, Massachusetts, USA. AAAI Press, pp.97-107
Sneiders, E. (1999) Question Answering by Automated FAQ Retrieval. Proceedings of the Workshop on Futures in Information Systems and Software Engineering Research, April 1999, Stockholm, Sweden
Sneiders, E. (1999) Automated FAQ Answering on WWW Using Shallow Language Understanding. Thesis in partial fulfillment of the requirements for the degree of Licentiate of Technology. Stockholm University / Royal Institute of Technology, Sweden
Sneiders, E. (1998) FAQ answering on WWW using shallow language understanding. Information Systems in the WWW Environment. IFIP TC8/WG8.1 Working Conference, 15-17 July 1998, Beijing, China. Chapman & Hall, pp.298-319
Sneiders, E. (1998) Prioritized Keyword Matching of Natural Language Sentences in Database Querying. Proceedings of the Second Conference on Information Management Methodologies, April 1998, Växjö, Sweden